Microsoft Dynamics CRM was established early on as the solution to push forward with. The solution is built on modern architecture using Microsoft Dynamics CRM, platform which provides for enterprise-level scalability, web, Outlook and mobile access, and a very flexible platform for making changes.
Renewal of policies with ability to carry over deductibles, premiums from one period to another. They worked at a pace that really suited us in building our business case. Automatic alerts for sales managers when agents do not complete tasks assigned to them Generation of quotes and responses to RFP with accurate pricing for the policies to generate new clients Up-sell, cross-sell other insurance products to existing clients Develop appropriate, targeted marketing campaigns to different client segments Improve producer productivity by providing automated activities to be completed Crm case study insurance on the state a new policy is in.
Additionally, operational dashboards for sales persons and administrators provide information about their individual goals. Improve Customer Satisfaction Agents get a complete view of a customer relationship including all scheduled and past interactions, such as phone calls, emails, meetings and other activities.
Create and support cases by policy, client, producer or contact Knowledge base with suggestions on the articles that is likely to solve the issue Store electronic documents including policies on the client and policy record Record and Manage Claims Differentiate yourself from other insurance brokerages by recording claims from customers, and track claim from claim report to final status of a claim.
Until reaching out to Pythagoras, there was no previous solution in place with a plethora of client information sources including Outlook address books, central contacts, sales force and trip notes formulating silos across the business.
Delivery of a single system and standard process for the development of new and existing business A system that enables quick capture and sharing of key client information relationships, accountability, opportunities, trip notes, marketing and sales activity We Provided Through an initial consultation, Pythagoras understood that Miller Insurance Services LLP had previously used another client management software package which provided only basic functionality and a host of inconsistencies.
Comprehensive Reporting Ability to modify existing dashboards and create new dashboards Ability to build reports very easily through a report wizard Export reports to Excel, Word, PDF Schedule reports to be automatically emailed On-demand reporting for agent and broker productivity, new business pipeline, customer loyalty Reporting on sales goals vs.
Miller Insurance Services LLP had requirements for a central system to provide a clear picture of the relationship with clients and other contacts. Miller employ over staff.
Rich reporting and Dash boarding capability allow sales managers and executives get to information very quickly. Ticklers and alerts ensure team members stay focused on completing their tasks. Record payout dates of any payments made by the insurer Ability to see claim history at any point for your customer base Marketing Campaigns and Lead Management Setup multiple marketing campaigns with ability to create planning activities and campaign budget Distribute campaign activity e.
Extensive Life and Non-Life Insurance Policy Management Empower customer service representatives and insurance agents by providing information at their fingertips on active policies, upcoming renewals and policy premiums Support for both life and non-life Auto, Theft, Accident, Health, etc.
Through shared knowledge, visibility and enhanced client understanding and management, their growth strategies are supported to generate new business opportunities within existing clients and prospects. Rationale behind a switch to a Microsoft based solution was that it offered a familiar environment with seamless integration to the Microsoft Office Suite including Outlook which would vastly increase user adoption.
Click here to register Ecommerce with Microsoft Dynamics. For more information please email us at insurance ignify. Microsoft Dynamics CRM from Pythagoras has allowed us to manage our pipeline and focus our resources on the most promising opportunities. Why Pythagoras Pythagoras focussed on our individual needs, suggesting specific market solutions to meet our key business objectives opposed to a generic approach experienced through other Microsoft Partners.Find over 45 CRM case studies to learn how different businesses are using CRM software to improve their sales, marketing & customer service.
Integration Platform: Salesforce has completed its acquisition of MuleSoft, one of the world’s leading platforms for building application networks that connect all your apps, data, and devices.
Integration Builder: Map all of your systems to produce a. Microsoft customer stories. See how Microsoft tools help companies run their business. Traviata CRM for Insurance is tailored to fit the unique processes in the Insurance industry. Get started with a trial.
Agency Relationship Management Solution. Agency Relationship Management Solution (ARMS) Get started with a trial. See all apps for Insurance.
Connect with a Microsoft partner. CRM for Insurers and Insurance Brokerages: Ignify’s solution for Insurers and Insurance Brokerages & Agents provides a comprehensive solution that allows for sales pipeline management for new policies, customer relationship management with a degree view of the customer, claims management, policy renewals and activity management.
This paper addresses the implementation of Customer Relationship Management (CRM) in insurance companies. Thus, we reviewed several specialized papers addressing regional and international solutions for customer relationship management.Download